These terms describe the use of Spoolhouse, operated by ZeroPointOne Ventures Ltd, company number 17398629. Our registered office and postal address for notices, complaints and cancellation requests is:
ZeroPointOne Ventures Ltd 38 Collingwood Street Newcastle Upon Tyne United Kingdom NE1 1JF
For terms, notices, complaints and cancellation enquiries, email hello@zp1.ai or use this postal address. Read these terms before creating an account or purchasing Pro. Any binding agreement is subject to these terms being properly presented and accepted and to applicable consumer law.
2. What Spoolhouse does
Spoolhouse helps makers organise physical filament spools and shelves, maintain catalogue information and track usage and estimated remaining weights. It is an inventory tool, not a weighing instrument, material certification or safety advisory service.
Entries, calculations and displayed weights depend on the data supplied and may be inaccurate. Independently check material compatibility, condition, actual weight and manufacturer safety guidance before printing. The service does not guarantee material safety, print results or suitability for a particular use.
3. Your account
Provide accurate account information, keep sign-in credentials secure and tell us if you believe your account has been compromised. You must have legal capacity to enter the agreement or parental or guardian permission where required by law. The service is not targeted at children. You are responsible for your authorised use of the account, but this does not make you automatically liable for activity outside your control.
4. Free and Pro plans
Free includes up to 5 physical spools and unlimited shelves. Each physical spool counts, including archived and empty rolls; a catalogue colour is not a physical spool.
Pro provides unlimited physical spools and unlimited shelves at £4.95 per month, recurring through Stripe. The total charge and applicable tax information are shown before purchase. Pro renews monthly until cancelled. You authorise recurring charges to your chosen payment method through checkout.
Manage payment details and cancel renewal in the billing portal reached from “Plan & billing”. An ordinary cancellation takes effect at the end of the paid period, and Pro access continues until then, unless a statutory cancellation or refund requires a different outcome.
Downgrading does not delete your inventory. The Free spool allowance applies after Pro ends; if you are above it, adding or restoring spools may be restricted until you are within the allowance or upgrade again. You can still manage your existing collection.
5. Consumer cancellation and refunds
Nothing in these terms excludes statutory cancellation, refund or other consumer rights. Where applicable, consumers entering a distance contract have a 14-day cancellation period from entering the contract. To exercise a statutory cancellation right, send a clear statement to hello@zp1.ai or by post to the address above identifying your account and purchase. Sending notice before the deadline is sufficient where applicable law provides.
If you expressly request that a service begins during a statutory cancellation period, a proportionate charge for service actually supplied may be permitted by law. A right can be lost only where the applicable legal conditions, including any required express consent and acknowledgement, are met. Creating an account, using the app or paying does not by itself automatically waive statutory rights.
Where a statutory refund is due, it will be made within the legally required time and by the original payment method unless otherwise lawfully agreed. Ordinary renewal cancellation does not itself promise a pro-rata refund, but it does not limit refunds required by law, including for a faulty or misdescribed service. Contact hello@zp1.ai or write to us about a charge or service complaint.
6. Your content and our service
You retain ownership of your inventory data and other content. You grant us only the limited licence necessary to host, store, copy, process and display it to operate and maintain the service for you, including through our service providers. This is not permission to publish your private inventory or use it for unrelated purposes.
You must have the rights needed to submit your content. Spoolhouse’s software, design and branding remain the property of the operator or its licensors. Your use of the service does not transfer those rights. Personal data is handled as described in our privacy policy.
7. Acceptable use
Do not use the service unlawfully, fraudulently or to infringe others’ rights.
Do not access another account without permission, bypass account limits or security controls, or interfere with the service.
Do not upload malicious code, overload the service or use abusive automated extraction.
Do not submit content you have no right to use or disclose others’ personal information without a lawful basis.
8. Availability and changes
We aim to provide a reasonably available and reliable service with reasonable care and skill, but do not promise uninterrupted or error-free access. Maintenance, faults and provider outages may interrupt service. Keep exports of information you need. We may improve or change the service; material reductions to paid features or price changes will be notified prospectively, with an opportunity to cancel before they apply where required. We will not retrospectively change the price of a paid period.
9. Suspension and account deletion
You can stop using Spoolhouse and delete your account and inventory from your account page. Export anything you need first. Account deletion is distinct from cancelling renewal; use the billing portal to manage your subscription before deleting, or contact hello@zp1.ai or write to us if you cannot access it. Deletion does not remove statutory refund rights or any lawfully outstanding payment obligation.
We may reasonably restrict or suspend access to address serious abuse, security risks or legal requirements. Where appropriate we will explain the reason and provide a reasonable opportunity to resolve the issue, unless doing so would create a risk or be unlawful. Any termination of paid service remains subject to applicable consumer and refund rights.
Deletion and retained records are explained in the privacy policy. We do not promise immediate erasure of provider backups or legally required payment records.
10. Responsibility and your legal rights
We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. We do not exclude or limit liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded or limited.
Nothing here excludes mandatory rights concerning service quality, digital content, remedies, cancellation or refunds. We are not responsible for loss caused solely by inaccurate information you provide or misuse contrary to reasonable instructions, except to the extent our own breach or applicable law makes us responsible. No disclaimer in these terms overrides your statutory rights.
11. Changes, complaints and governing law
We will date revised terms and give appropriate advance notice of material changes through the service or another suitable available channel before applying them prospectively. Where a change requires agreement or a right to cancel, we will respect that requirement.
Please send complaints to hello@zp1.ai or our postal address above. The law of England and Wales governs these terms, subject to mandatory consumer protections in the country where you normally live. Nothing prevents a consumer from bringing proceedings in their local courts where applicable law allows, or removes the protection of mandatory local law.
